When can I drop off and pick up my cat?

Drop off and pick up times are strictly between 8-9am and 4-5pm. Please email or call to arrange a time within these hours.
If you require an out of hours drop off/pick up this will come at an additional cost.
We can also pick up and drop off your cat, charges start at $30 one way. Please get in touch for a quote.

What do I need to bring when I drop my cat off?

• A copy of your cats vaccinations records

• A secure cat cage for transporting your cat

• Confirmation that your cat is up to date with flea and worm treatment. Please treat in the 14 days prior to your cats stay

• Enough prescription medication (if applicable) for the duration of your cats stay. All medication must be in an airtight container and clearly labelled. Daily medication administration charge of $2 applies. Please contact us prior to booking if your cat requires medication during their stay.

• Enough food (if bringing your own/prescription food) for the duration of your cats stay. All food must be in an airtight container and clearly labelled.

• Any bedding you are bringing clearly labelled

• Any information we should know about your cats health- behaviour, medical conditions, seizures, health concerns

• Your contact details while you are away and an alternative emergency contact person

• Authority to release your cat to someone else if you are not collection yourself.

What do you feed?

We feed Royal Canin and a selection of wet food.
If your cat is on a special diet or you would prefer they stayed on their regular food, you are very welcome to bring this for their stay. All food must be in a air tight container and clearly labelled.

Does my cat need to be vaccinated annually?

Yes, to stay at Hill Road Cattery your cat will have to be up to date with their annual vaccinations.
Your vet will be able to discuss the best vaccination for your cat.
More information can be found in Terms and Conditions of stay but please note -

• All cats will need to be vaccinated every 12 months

• If your cat is due for their booster vaccination close to their boarding booking, please ensure they receive their vaccination 14 days prior to entering the cattery. This will be strictly enforced as they are shedding a live virus during this 14 day period.

• If you are unsure, or want to discuss your cats vaccination status please get in touch.
  

Can I bring my cats own bedding and toys?

We have large selection of bedding for your cat to enjoy during their stay so there is no need to bring your own.
However, if you do want to bring your own bedding you are welcome to, but please note -

• Must be easy to wash (a blanket that smells familiar is perfect)

• Must be clearly labelled

• Not overly large (and take up too much space in your cats unit)

• Not expensive or special/sentimental

• All care is taken to return bedding at the end of your cats stay, however no responsibility will be taken for damaged or lost bedding.

Toys are best left at home as they are hard to keep track due to their size.

Can I visit and view the cattery before my cat stays?

Yes of course, we want you to feel comfortable with where is staying while you are away.
Please get in touch to arrange a time to view the Cattery.
Please note - No visits over peak times (Christmas, Easter and public holidays) and we ask you to leave kids at home to keep visits as stress free as possible for other guests.

What happens if my cat becomes unwell during their stay?

Your cats behaviour is monitored daily, if anything changes or we are concerned, an appointment will be made with your regular vet. Using your regular vet is preferable as they will have all your cats medical history on record, especially if your cat has an ongoing medical condition.
If your regular vet is not able to offer an appointment in a timely manner we will seek advice from our vet or the after hours vet.

We will endeavour to contact you, or your listed emergency contact prior to booking a vet appointment where possible.

All vet appointments and travel to and from the vet will be at the owners cost.